Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, business information, payment details, and contact information.

Marketplace Data

We collect and process data from your marketplace accounts (eBay, Amazon, Walmart, Wayfair, Facebook Marketplace, Poshmark, Depop, Mercari, and your Shopify store and TikTok Shop) including product listings, sales history, customer information, and order fulfillment data. This is necessary to provide our platform services.

Usage Data

We automatically collect information about your interactions with our platform, including:

• Device type, browser, and operating system
• IP address and location data
• Pages visited and time spent
• Referral source and navigation patterns
• Platform feature usage

Communication Data

When you contact us, we collect the content of your messages, inquiries, and support tickets.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our platform and services
• Process transactions and manage your membership
• Source, purchase, and fulfill products on your behalf
• Manage inventory and track sales performance
• Handle customer support and resolve issues
• Send administrative updates and service notifications
• Conduct market analysis and improve AI sourcing algorithms
• Detect fraud and maintain platform security
• Comply with legal obligations

3. Data Sharing and Third Parties

We do not sell your personal information. However, we share data with:

Marketplace Partners

We share necessary information with eBay, Amazon, Walmart, Wayfair, and other platforms to manage your listings and fulfill orders.

Fulfillment Partners

Shipping and logistics providers receive customer and order information necessary to process deliveries.

Payment Processors

Payment data is handled by PCI-compliant processors and is not stored directly on our servers.

Service Providers

We use analytics, hosting, and security providers who process data under confidentiality agreements.

Legal Compliance

We may disclose information when required by law, court order, or to protect our legal rights.

4. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for sensitive data
• Regular security audits and penetration testing
• Role-based access controls and authentication
• Secure API connections to marketplace partners
• Encrypted data transmission (TLS/SSL)
• Secure credential storage and management

However, no system is completely secure. We cannot guarantee absolute security of any information.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication
• Remember preferences and settings
• Analyze platform usage patterns
• Detect and prevent fraud

You can control cookie settings in your browser, though this may affect platform functionality.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. After account closure, we retain transaction records for 7 years for accounting and tax purposes, as required by law.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Opt out of certain data processing
• Data portability (receive your data in structured format)
• Withdraw consent at any time

To exercise these rights, contact us at support@myportflow.com with your request and proof of identity.

8. Contact Us

For privacy-related inquiries or to exercise your rights:

• Email: support@myportflow.com
• Phone: (800) 479-0450
• Mail: 875 Industrial Hwy, Unit 8, Cinnaminson, NJ 08077

We will respond to all privacy requests within 30 days or as required by law.